If you are not already in contact with us, submit a ticket to our Business Technical Support at. Without this notification, we may be unable to locate your archive on our FTP server and analyze your files. You cannot see any content on the server, even the files you upload.Īfter uploading an archive to the Avast FTP server, ensure that you notify Technical Support of the filename and password for the archive. Version 1.0 English The Administrative Interface > Managing Websites In Web Inspector > General Website Configuration > False Positives False Positives A False Positive is when you are sure that some of the pages listed by Web Inspector in its report are in fact free from any kind of vulnerabilities or infected by malware. Only upload files to the FTP server that have been requested by Technical Support representatives, and notify your Support Agent when you upload files to the server. Upload a file or an archive to the Avast FTP server with any FTP client software using the following parameters: File Protocol Click Ok to create the compressed archive, which will be located in the same folder as the original files.Under Encryption, enter virus for the password.Under Archive, provide your preferred archive name to identify it on our FTP server.Select and right-click all requested files and click 7-Zip > Add to archive from the context menu.Download and run the installer for 7-Zip.Preparing Files for UploadingĬompress your files to a. If your files are larger than 50 MB, you will need to submit them to the Avast FTP Server and send the file information to the Business Support team. Once our virus lab representatives confirm the file/URL is a false positive, your Antivirus client(s) should automatically receive the update within the following 24 hours. Please allow at least a few business days for your files and/or site to be analyzed. Submitting files/URLs is an automated process and you may not receive a reply or further information about the files/URLs you send. You can manually submit falsely detected files and URLs at (If you are submitting a file larger than 50MB, see Submitting Larger Files via FTP Server below). Select False positive and, if desired enter details, then click Send. Click on the three dots next to the Delete button.Check the box next to the file you want to send.Open the local Antivirus client on the device that detected the file.This guide is intended to take you through the configuration and use of Comodo Cloud Antivirus and is broken downĬomodo Cloud Antivirus User Guide | © 2016 Comodo Security Solutions Inc. This page is designed to help Cheat Happens users better deal with antivirus warnings and false positives generated by Comodo. So by default, all unknown entities aren’t allowed access to the network’s resources. The logic behind a whitelist is to deny all and permit some. The Valkyrieįeature automatically analyzes unknown files (those that could not be identified as either 'Trusted' or 'Malicious') in They are the following: Application whitelist Website whitelist Email whitelist IP address whitelist Software that has whitelisting features is advisable. Introduction to Comodo Cloud AntivirusĬomodo Cloud Antivirus (CCAV) is a lightweight and powerful AV application that utilizes Comodo's auto-Ĭontainment and real-time cloud scanning to immediately neutralize both known and unknown malware. 132Ĭomodo Cloud Antivirus User Guide | © 2016 Comodo Security Solutions Inc. | All rights reserved 2Ħ.4.2.Trusted Applications.107Ħ.4.3.Reported False Positives.112Ħ.4.4.Trusted Vendors.114ħ.Getting Live Support. 105Ħ.4.1.File Rating Settings.106Ĭomodo Cloud Antivirus User Guide | © 2016 Comodo Security Solutions Inc. 54ģ.1.Run an Application or Browser in the Sandbox.56ģ.2.Manage Sandboxed Items.60Ĥ. 31Ģ.1.Run a Quick Scan.33Ģ.2.Run a Full Computer Scan.35Ģ.3.Run a Rating Scan.37Ģ.4.Run a Custom Scan.41Ģ.4.1.Scan a Folder.42Ģ.4.2.Scan a File.45Ģ.5.Processing Infected Files.47Ģ.6.Managing Detected Threats.49Ģ.7.Viewing Valkyrie Analysis Results.50ģ. 5ġ.3.Starting Comodo Cloud Antivirus.12ġ.3.1.The Main Interface.14ġ.3.2.The Widget.18ġ.3.3.The System Tray Icon.20ġ.4.'Lucky You' Statistics.21ġ.5.Understanding CCAV Alerts.24Ģ. 4ġ.1.System Requirements.5ġ.2.Installation.
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